Help & contact

When will my oil arrive?

On the date shown when you ordered — it’s on your confirmation. We promise a day, not a time window, because oil is delivered on a route and nobody in this business can honestly promise an hour. You don’t need to be home — except to pay the driver.

How do I pay?

Paying cash? Pay the driver at the door — nothing up front, and we never ask for your card details. Paying by card? Your dealer contacts you directly to take them and confirm the delivery before your order is routed, so watch out for their call. Either way your price is locked when you order. Somebody needs to be home.

My tank didn't take the full amount. Am I charged for all of it?

No. You pay for the gallons that actually went in, at the same price per gallon you were quoted — we never move you into a more expensive band because the delivery was small. If less than 60 gallons went in, some dealers add a stop fee to cover the trip; that amount is shown before you order and again on your confirmation.

Who is actually delivering my oil?

The local dealer you picked. Their name is on your confirmation with their phone number. Oil Heat USA runs the site and passes the order to them — we don’t sell or deliver heating oil ourselves. How we rank dealers →

Can I order less than 100 gallons?

Not at the moment. 100 gallons is the minimum most dealers will run a truck for.

I've run out completely.

Tick “I’m completely out of oil” when you order and we’ll only show you dealers who prime and restart your burner — free, and they’ll bring the right tools. Don’t keep trying to restart it yourself.

Can I order over the phone?

No — orders are placed on the site. It takes about a minute, and it’s the reason there’s never a callback to wait for. Placing an order means seeing which dealer you’re buying from and agreeing the terms yourself, which isn’t something we can do on somebody’s behalf.

Something's wrong with a delivery.

Call the dealer first — their number is on your confirmation. They made the delivery and took the payment, so they can fix it fastest. Then tell us as well: we track this, and a dealer who generates complaints is a dealer we stop listing.